29 Dec 2007

Today Huiping and I went for a facial session at The Ultimate at Singapore Civil Service Club. Our appointment was suppose to be at 2.30pm. However, we waited till 3pm. I was annoyed and went to ask on the status of our appointment. The manager assured that it's in the process of arranging and told us will be ready in a while.

We were annoyed since yesterday as the customer service officer called to confirm with us on the timing of our appointment and told us that it will be a session of a facial and a session of body massage. Both of us signed up for facial package. How on earth would we want to have body massage that would require us to pay additional for that service?!!

Huiping argued with the CSO that I didn't make appointment for body massage when the CSO insisted that I was the one who requested. The CSO also then phoned me that since the time we made the appointment (we were suppose to go for the facial on 2nd Dec but we postpone to the 29th Dec due to heavy rain), there was already no slot for facial. What rubbish was she talking? We booked one month in advance, she dare to say there's no free slot for facial? *ARBISH*!!

Huiping demanded to speak to the manager. However, the manager was attending to another customer. The CSO then changed her stance and told Huiping that she can arrange for us facial sessions. See, a while said no more free slot, a while said got slot for facial already. What nonsense!!

We reached the place at 2.30pm sharp. We waited for abt 40 minutes before we were ushered into the rooms. There was only 1 room available, so I took the room. The lady took Huiping to a room and left her in there. Huiping waited for almost half an hour and was annoyed why nobody came to service her. She had changed into her robe and walked around in the Spa Salon. She played with the weighing machine, and other equipment in the Salon.

Just then, a therapist saw her walking around in her robe. Huiping told her that she had been waiting for long and how much longer did she have to wait? If they were not interested in servicing her, she would wait for me to finish my facial and leave the place! She waited till 4pm before someone attended to her for the facial. That's really too much! Their facial session for each session is 1-1/2 hours. Our appointment was suppose to be at 2.30pm and should end at about 4pm. To think that Huiping had waited long enough for them to finish a facial session for a customer!

Of course, as Singaporeans, must complain lah. This is really too much! I told the manager that we were not trying to be difficult. If we had to wait for 15 min, I can still accept. But what's the point of making appointment when we still have to wait for more than 30 min?

The manager was very apologetic to Huiping. In the end, Huiping was compensated. The facial session would be considered free for today and she would also be entitled a travelling pack of their inhouse products. =)

Oh ya, after that we went to IMM to shop. I saw the massage cushion that Alan has in his car. I bought one too since Mini Toon at IMM outlet is having 30% discount! I've took a photo of it =)